We consulted staff and management to explore existing work practices, then proposed a competency-based training course in basic business writing. We delivered:

• A training needs analysis.
• Pre-training self-assessment tools.
• Trainer's presentation.
• Work-based scenarios for facilitated small group discussions.
• Reference texts, trainee exercises and assessment guidelines.

Participants ranged from project officers to senior management.

Trainee feedback

From the feedback sheets:

• I very seldom give a perfect score, so well done!
• The trainer was excellent and the course flowed really well - open discussions were a benefit to all.
• I thought this course was very beneficial and can be easily applied to my job. I will be able to see the results straight away - thanks!