The Super For Life product is a low-fee superannuation and retirement fund that contributors can manage via internet banking with Westpac.

We worked with the Training, Learning and Development team to create self-directed learning resources to induct back office staff to working with the product.

With more than $85 billion worth of funds under management, quality training materials ultimately help to ensure contributions are processed accurately.

We developed trainee workbooks and visual demonstrations for:

• Product induction.
• Key transactions and business processes.
• Procedures and customer service standards.

The workbook includes problem-solving exercises relevant to the product and business area of the trainee.

The exercises are completed in a simulated training environment then assessed by the training team.